Refund policy

The short version: if we got it wrong, we'll make it right — fast, and at zero cost to you. We just don't accept change-of-mind returns, because plush is personal and hygiene matters.

What's covered

If your order arrives damaged, defective, or different from what you ordered, you're covered. Choose a replacement (subject to stock) or a full refund — your call.

What's not covered

• Change-of-mind returns or exchanges. Every Jellico plush is packed to order, so once it ships, it's yours.
• Personalised items (embroidered names and custom pieces) — non-returnable and non-refundable unless they arrive damaged, defective, or misspelled by us. We embroider exactly what you type, so please double-check your spelling before ordering.
• Free gifts and unlocked bag charms.
• Damage caused after delivery — washing mishaps, enthusiastic pets, general adventure.

How to raise a claim

1. Within 48 hours of delivery, email hello@jellico.in or WhatsApp us at +91 92424 14242 with your order number and a short video clearly showing the issue. We recommend keeping an unboxing video — it makes claims instant.
2. We respond within 1 business day.
3. If approved, we arrange a free reverse pickup from your address through our courier partner. You don't pay a rupee and you don't visit a courier office.

Refund timelines

• Once pickup is completed, we initiate your refund within 2–3 business days.
• It typically reflects in 3–7 business days, depending on your bank.
• Prepaid orders: refunded to your original payment method.
• COD orders: refunded via UPI or bank transfer — we'll ask for your details.

Cancellations

We dispatch fast, so cancellations are only possible before your order ships. Personalised orders enter production almost immediately and can't be cancelled once stitching begins. Write to us as soon as possible and we'll try.

Questions? hello@jellico.in — we're humans, and we reply.

Team Jellico

Because adulting is hard.